you must be joking? those rates are terrible. why does canada have the
\nworst data plans in the world?<\/p>\n
Dear Hugh McGuire,<\/p>\n
Thank you for taking the time to write to us, we appreciate your use of
\nonline customer service.<\/p>\n
In your recent email, you have informed us that our newly released
\niPhone 3G plans are a disappointment.<\/p>\n
We are sorry to hear that our iPhone 3G voice and data packages value
\nare less than you were expecting. We would like to point out that they
\ndo offer more data and airtime than our traditional packages and they
\nalso come with the added features of bonus text messages and visual
\nvoicemail. However, we appreciate that this release has come with
\nexpectations from our customers.<\/p>\n
Each carrier has a different pricing strategy. Rogers has designed a
\npricing structure that offers high-value, flexible voice and data
\npackages so that Canadians can make the most of their iPhone 3G
\nexperience.<\/p>\n
To fully appreciate everything this device has to offer (phone, iPod and
\nInternet in one 3G device), our price plans include both voice and data.
\nWe have a wide selection of high value, flexible plans to meet your
\nneeds.<\/p>\n
? The majority of carriers offering iPhone 3G worldwide do not have
\nunlimited plans for this device. Some carriers have implemented a ?soft
\ncap? so the plan isn?t truly ?unlimited?. For example, in France the
\nsoft cap is 500MB where we have a plan that includes 4 times that amount
\nin your bucket. Unlimited plans could end up costing you more for what
\nyou don?t use.<\/p>\n
? Based on reports that the average usage for the first generation
\niPhone was less than 100MB per month, our iPhone 3G plans more than
\naccommodate the vast majority of customers. Rogers?s customers get 4
\ntimes the data on our $60 entry level plan (400 MB) and 20 times the
\ndata on our most comprehensive plan.<\/p>\n
At Rogers we are always aiming to improve service to better meet the
\nneeds of our customers and we appreciate your feedback. Your comments
\nwill be passed along for further review and consideration.<\/p>\n
We truly hope that you continue to stay loyal to Rogers Wireless however
\nshould you feel that you need to make that move elsewhere. We kindly ask
\nthat the account holder contact our customer care centre by phone at
\nyour convenience. You may contact our Wireless Customer Relations
\ndepartment toll free from a landline at 1-888-764-3771 or by dialing
\n*611 from your wireless phone. Our Hours of Operations are Monday to
\nFriday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.<\/p>\n
Thank you for contacting Rogers. We appreciate your comments. We are
\npleased to have been able to address your inquiry. For additional
\ninformation please visit our website at www.rogers.com.<\/p>\n
For future email correspondence with respect to this e-mail, please
\nquote reference number 38955822<\/p>\n
Regards,
\nPatty T.
\nRogers Online Customer Service
\nhttp:\/\/www.rogers.com<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"
I sent Rogers customer service the following email: Re: http:\/\/www.rogers.com\/web\/content\/wireless-products\/iphone_voice_data_packages you must be joking? those rates are terrible. why does canada have the worst data…<\/p>\n
Continue ReadingRogers iphone response<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-595","post","type-post","status-publish","format-standard","hentry","category-technology","entry"],"_links":{"self":[{"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/posts\/595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/comments?post=595"}],"version-history":[{"count":0,"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/posts\/595\/revisions"}],"wp:attachment":[{"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/media?parent=595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/categories?post=595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hughmcguire.net\/wp-json\/wp\/v2\/tags?post=595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}