love letter to bell, v1
A more detailed rendition is on the way, but here is my most recent love letter to Bell.
You cut off our phone, although the problem was yours (billing said we owed money; credit dept said we did not, and said we should ignore the bill recieved).
After HOURS on the phone with 5 different departments on Thurs, aug 9, a payment was made (conf#: 009***), and we were PROMISED that service would be restored by Fri August 10 at 3:30pm. IT WAS NOT.
We called again August 10, in the late afternoon, and were told that nothing could be done until Monday. We are away for vacation, next week.
We would like:
a) our phone service restored
b) a written apology for the DISMAL customer service that Bell provides.
c) compensation for our missed service AND for the hours of frustration your company has put us through.
You should all be ashamed of yourselves.